Frequently Asked Questions
Everything you need to know about our natural and wholesome food products.
Are your products organic and non-GMO?
Yes, at Prana Foods we prioritize sourcing high-quality, non-GMO ingredients. Many of our products are certified organic, and you can find specific certification details on each product page.
How do you ensure the freshness of the food during shipping?
We use temperature-controlled packaging and expedited shipping methods for perishable items to ensure they arrive at your doorstep in peak condition.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns for health and safety reasons. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to provide international shipping options in the near future.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.