Returns & Exchanges
At Prana Foods, we strive for 100% satisfaction with every nourish-packed order. Due to the perishable nature of our products, we offer replacements or refunds for any items that arrive damaged or do not meet our quality standards.
Inspect Your Order
Upon delivery, please immediately check your items for any signs of damage, leakage, or quality concerns to ensure they meet your expectations.
Contact Support
If there is an issue, email our support team within 48 hours of delivery with your order number and clear photos of the product and packaging.
Review Process
Our quality assurance team will review your claim within 2 business days to determine the best resolution, whether it be a full refund or a fresh replacement.
Resolution
Once approved, refunds are processed back to your original payment method within 5-7 business days, or a new shipment will be dispatched at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing